Legal

Refund Policy

Last updated: 18 August 2026

Plain-English note: This document is a general template drafted with reference to the Australian Consumer Law (ACL), specifically the consumer guarantees for services that apply regardless of any business refund policy. It is not a substitute for advice from a qualified Australian solicitor and should be reviewed, and the placeholder cancellation terms adjusted to match your actual coaching packages, before publishing.

This Refund Policy explains how refunds work for 1:1 coaching services purchased from JC Kickstar. It should be read alongside our Terms and Conditions.

1. Your Rights Under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). Under the ACL, services we provide come with automatic consumer guarantees, including that they will be provided:

with due care and skill;
fit for the purpose you made known to us; and
within a reasonable time (where no time is fixed).

If we fail to meet one of these guarantees in a way that cannot be fixed, or that constitutes a major failure, you are entitled to a remedy under the ACL, which may include a refund, re-supply of the service, or compensation for reasonably foreseeable loss. These rights exist regardless of anything else in this policy and cannot be excluded, restricted, or modified.

2. Change of Mind

The ACL does not require us to provide a refund simply because you change your mind after purchasing a coaching package. Because coaching involves personalised programming and one-on-one time that we allocate to you in advance, our default position is that fees already paid for coaching that has commenced are non-refundable for change of mind, except as set out below or as required by law.

3. Cooling-Off / Before Coaching Starts

If you cancel your purchase in writing before your coaching program has commenced and before we have allocated coaching time, spoken with you, or provided any materials, we will provide a full refund, less any non-recoverable transaction or processing fees charged by our payment provider.

4. Ongoing / Recurring Coaching Plans

Where coaching is billed on a recurring basis, you may cancel future billing at any time in accordance with clause 6 of our Terms and Conditions. Cancelling stops future charges but does not entitle you to a refund of the current billing period already paid for, unless a consumer guarantee under clause 1 has not been met.

5. If We Cannot Deliver the Service

If we are unable to provide the coaching you have paid for (for example, due to extended unavailability on our part), we will offer you the choice of a credit toward future coaching, rescheduled sessions, or a refund for the portion of the Services not yet provided.

6. How to Request a Refund

To request a refund or raise a concern about the Services, email jckickstar@outlook.com with your name, purchase details, and the reason for your request. We aim to acknowledge refund requests within a reasonable time and will work with you in good faith to resolve any issue, including under the ACL where applicable.

7. Approved Refunds

Where a refund is approved, it will be paid to the original payment method used for the purchase, within a reasonable timeframe, less any non-recoverable third-party transaction fees where permitted by law.

8. Contact

Questions about this Refund Policy can be sent to jckickstar@outlook.com.