Legal

Privacy Policy

Last updated: 18 August 2026

Plain-English note: This document is a general template drafted with reference to the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Because JC Kickstar collects health and fitness information as part of coaching, it is treated here as a health service provider, which generally means the small business turnover exemption does not apply and full APP compliance is the safer position regardless of annual turnover. This is not a substitute for advice from a qualified Australian solicitor or privacy professional, and should be reviewed before being relied on.

JC Kickstar ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, book a call, or engage in 1:1 coaching with us. It is written with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

Contact details: name, email address, phone number.
Coaching and health information: training history, fitness goals, injuries, medical conditions, body measurements, nutrition habits, and progress data you share with us as part of coaching. This is sensitive information under the APPs and is treated with additional care.
Payment information: processed by our third-party payment provider. We do not directly store full card numbers.
Communications: messages, emails, and check-in responses you send us.
Website usage data: pages visited, general location (country/region level), device and browser type, collected via standard web analytics and cookies.

2. How We Collect Information

We collect personal information directly from you, for example when you book a call, complete an intake form, message us, or use our coaching platform. We may also collect limited technical information automatically through cookies and analytics tools when you browse our website.

3. Why We Collect and Use Your Information

To provide and personalise 1:1 coaching, training programs, and nutrition guidance.
To communicate with you about your coaching, bookings, and account.
To process payments and manage billing.
To improve our website, content, and services.
To send you marketing communications, where you have consented, and always with the ability to opt out (see clause 6).
To comply with our legal and regulatory obligations.

We only collect sensitive information (such as health information) that is reasonably necessary for coaching, and only with your consent, given by providing that information to us as part of the coaching relationship.

4. Disclosure of Information

We do not sell your personal information. We may disclose personal information to:

Trusted service providers who help us run our business, such as payment processors, scheduling tools (e.g. Calendly), community and coaching platforms (e.g. Skool), email providers, and website/hosting infrastructure.
Professional advisers (accountant, legal counsel) where necessary.
Government or regulatory bodies where required by law.
A new owner, if JC Kickstar is sold or restructured, subject to that party agreeing to protect your information consistently with this policy.

5. Overseas Disclosure

Some of the third-party platforms we use to run JC Kickstar (for example, hosting, scheduling, community, and payment tools) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to use providers with appropriate security and privacy safeguards. By using our Services, you acknowledge that some personal information may be handled overseas as described in this clause.

6. Direct Marketing

We may send you marketing communications (such as coaching tips, offers, or updates) where you have opted in or where you are an existing client and marketing relates to similar services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings, though this may affect how the website functions.

8. Data Security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of online storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations (including tax and record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

10. Access and Correction

Under APPs 12 and 13, you have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date, or incomplete. To make a request, contact us at jckickstar@outlook.com. We will respond within a reasonable timeframe. In some circumstances permitted by law, we may decline a request and will explain why.

11. Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 18 without parental or guardian consent, as set out in our Terms and Conditions.

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first at jckickstar@outlook.com so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

14. Contact Us

For any privacy questions, requests, or complaints, contact: jckickstar@outlook.com.